Nestled in the heart of Tulsa, Welltown Brewing is more than just a brewery; it's a community hub where locals gather to enjoy exceptional craft beer and unique experiences. From their wildly popular Iglootown in the winter to the newly launched Trailer Camp this summer, Welltown Brewing has become a beloved destination for memorable gatherings. Central to managing these popular attractions is CozyCal, the scheduling software that has transformed how Welltown coordinates their bookings.

Before CozyCal ​

Before adopting CozyCal in 2021, Welltown Brewing faced great challenges in managing their booking processes. Iglootown, which consists of ten cozy igloos available for winter bookings, quickly became a favorite among locals. However, the popularity of the igloos presented logistical headaches.

Abby Barron recalls the early days:

"We were overwhelmed with phone calls, emails, and messages from customers wanting to book an igloo. It was chaotic, and our staff spent an enormous amount of time just trying to keep track of everything." The manual process was not only time-consuming but also prone to errors, leading to double bookings and missed reservations, ultimately affecting customer satisfaction.

After CozyCal ​

The implementation of CozyCal marked a turning point for Welltown Brewing. With CozyCal, the booking process for Iglootown became streamlined and efficient. The customizable booking page allowed customers to easily view availability, select their preferred times, and book an igloo seamlessly.

"The difference was night and day," Abby reflects. "Our staff could focus on providing excellent customer service instead of managing a convoluted booking system. Customers appreciated the ease of booking online, and we saw a noticeable improvement in our overall customer experience."

Building on the success of Iglootown, Welltown Brewing launched Trailer Camp this summer, featuring five unique trailers for gatherings. Once again, CozyCal proved indispensable. The flexibility of the software allowed Welltown to set up a new booking system tailored to the specific needs of Trailer Camp. Customers could effortlessly book trailers for their events, while CozyCal's customizable intake forms and automatic reminder emails ensured a smooth and personalized booking experience.

Benefits Realized ​

Since incorporating CozyCal, Welltown Brewing has seen a myriad of benefits:

• Time Savings: Automated booking processes have freed up staff time, allowing them to focus on engaging with customers and running brewery operations.
• Reduced Errors: With real-time calendar synchronization and a user-friendly booking interface, the risk of double bookings and scheduling conflicts has been virtually eliminated.
• Better Customer Experience: The intuitive booking process has improved customer satisfaction, making it easier for patrons to enjoy Welltown's unique offerings.
• Scalability: CozyCal's flexible features have enabled Welltown to expand their booking capabilities to new ventures like Trailer Camp without any hassle.

Abby summarizes the impact of CozyCal:

"CozyCal has been a game-changer for us. It has streamlined our operations and significantly improved our customer experience. We can't imagine going back to the old way of doing things."

Welltown Brewing's story is a testament to how CozyCal's delightfully simple scheduling can transform the way businesses manage their bookings, leading to happier customers and more efficient operations.